Tips for Direct Mail
- Direct mail can be expensive. For the small business any opportunity to do co-op mailings is very financially sound. To send a postcard would average 39 cents, or $3,900 for 10,000. The Strip Mall Mailer co-op is 4.75 cents each piece, or $475 for 10,000.
- Provide real incentives. Direct mail works by getting your prospect to respond to an offer. That could mean a sale coupon, a free trial or sample, a guarantee of service or money refunded, a special deal for a certain time period, or some other reward for taking action. When you go cheap on your offer, you waste marketing dollars. Nevertheless, incentives don't always require a hefty expenditure of profit or inventory. Time truly is money nowadays. You can offer time-savers or head-of-the-line luxuries or special shopping experiences as incentives.
- Make sure your mailing fully identifies your product. This is especially important when the name of your business does not identify the product. Example, Bob's House. The ad must list the products of the shop, such as "the finest homestyle brunch in Chicago." Then proceed to list the type of food, hours of operation, phone number, coupon information and anything else the consumer should know. The more information the consumer has about your product the greater the chance your targeted consumer will answer your shop.
- Understand and watch response. Direct mail, as is any advertising, is interesting in that all response is not necessarily obvious. Here is an example. One shop sends out direct mail. They have very few customers come in with their coupon. They discontinue their direct mailings. Starting 6 weeks after the mailings started (which is a typical financial response time) and ending 6 weeks after the mailings ended, their gross sales were 20% higher. Shortly after the mailings stopped the gross sales headed back down. This has happened time and time again. The explanations could be many. Consumers see your promotion and forget the coupon, don't save the coupon but are more aware that your shop is there later, find out from a friend that got your coupon, etc. So when watching for a response, always give time for the mailings to arrive and be noticed and gauge with overall increase, not just on the specific offer being brought in by the consumer.
- Direct mail works on multiple mailings. Experts say that direct mail responses really begin after the 3rd or 4th mailing to the same consumer list. As the mailings continue gross sales response will continue to increase. Once you have it going you can start experimenting with new offers and different ideas in your mailings to increase your response rate.